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Horrible service!!!: I bought this computer in the middle of March and began having problems within the first week (random crashes with a Blue Screen). After several phone calls to HP technical support and after doing all the troubleshooting you can possibly think of (I’m still guessing as to why I was the one doing all of that instead of a trained technician?!), the tech finally agreed with me that it was a hardware issue and not a virus and that my computer needed to be repaired.

After the first “repair” no hardware was replaced and the problem was still there. I had to send in my computer two more times (keep in mind that it takes weeks to ship the computer to a repair facility across the country) and both “repairs” did not fix anything. I wanted to have a replacement for my brand new computer right away, but apparently it takes THREE UNSUCCESFULL REPAIRS before any of the supervisors who have the power to give you a replacement get involved. I’m not even talking about trying to get a refund… Now it is the middle of June and I still don’t have a computer… Bottom line: HP has HORRIBLE TECH SUPPORT so if your computer (this model or any other) breaks, get ready for a long fight to get the problem fixed.

To check price or purchase HP Pavilion A6745F Desktop PC.

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